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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how GreenFrog Computing collects protects and uses personal data. GreenFrog Computing is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does GreenFrog Computing Collect?
GreenFrog Computing needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. GreenFrog Computing also has access to personal data that is generated over the GreenFrog Computing network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances GreenFrog Computing may also collect financial information about GreenFrog Computing customers and end users from third parties to enable GreenFrog Computing to assess its risks in granting credit terms and contact information about organisations GreenFrog Computing considers may be interested in GreenFrog Computing products and services.
How Does GreenFrog Computing Obtain Personal Data?
GreenFrog Computing obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the GreenFrog Computing web site) from third party list brokers from resellers who pass on personal data to GreenFrog Computing about end users and directly from the GreenFrog Computing network.
How Does GreenFrog Computing Use The Personal Data That It Holds?
Providing and Improving the GreenFrog Computing Service
Most of GreenFrog Computing use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition GreenFrog Computing may also use personal data to improve on the level and type of service GreenFrog Computing offers to its customers. As part of this interest in improving the service provided GreenFrog Computing may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
GreenFrog Computing may from time to time inform its customers end users and potential customers about GreenFrog Computing and GreenFrog Computing affiliate products and services and other information GreenFrog Computing feels may be of interest. Customers and other recipients of information from GreenFrog Computing may indicate at the time they first place an order with GreenFrog Computing whether or not they wish to receive such information or at any later time by simply contacting GreenFrog Computing.
To Whom Does GreenFrog Computing Disclose Personal Data?
GreenFrog Computing will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule GreenFrog Computing does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where GreenFrog Computing is under an obligation by law to disclose personal data or where GreenFrog Computing has contracted with third parties to assist in providing services to GreenFrog Computing customers such as for delivery installation and systems support services.
How Does GreenFrog Computing Protect the Personal Data it Holds?
GreenFrog Computing takes customer confidentiality and security very seriously. GreenFrog Computing has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within GreenFrog Computing. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. GreenFrog Computing will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable GreenFrog Computing Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by GreenFrog Computing specific rights to access and rectify personal data held about them. These include the right to:
obtain from GreenFrog Computing for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by GreenFrog Computing regarding promotions or new products and services.
Contact Details
If any individual wishes to contact GreenFrog Computing regarding the personal data held about them or has any other question about GreenFrog Computing data privacy procedures they should send a letter to the directors of GreenFrog Computing.
Policy Updates
As part of GreenFrog Computing commitment to compliance with data privacy requirements and to reflect changes in GreenFrog Computing operating procedures GreenFrog Computing may the terms of this policy from time to time and will post the revised policy on this website.
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